Channel Operations

As a Channel Operations, you will join an established organisation in Mbombela, Mpumalanga and take ownership from day one. This is a chance to put your skills to work in a role that genuinely matters to the business.

There is a strong sense of accountability and pride across the team. You will find a workplace that respects your time and your contribution. If you tick the boxes below, we want to hear from you.

Office & Administrative Support

• Manage the procurement of office supplies, stationery, and consumables by monitoring stock levels, obtaining competitive quotations from approved suppliers, placing purchase orders, and reconciling supplier invoices against delivery notes before payment.
• Type, format, proofread, and distribute correspondence including letters, memos, reports, and presentations using Microsoft Office, ensuring professional presentation, correct formatting, and grammatical accuracy in all outgoing documentation and communications.
• Coordinate travel arrangements for staff including booking domestic and international flights, accommodation, and car hire, and preparing detailed itineraries with all relevant contact information, meeting schedules, and venue directions.

Reception & Client Liaison

• Receive, sort, and distribute incoming mail, courier parcels, and fax communications daily, and prepare outgoing correspondence including registered post items and courier consignments for dispatch while maintaining an accurate mail register.
• Manage a multi-line switchboard by answering incoming calls within three rings, screening and directing calls to appropriate departments, and taking detailed messages when colleagues are unavailable including caller name, company, contact number, and nature of enquiry.
• Assist clients and visitors with enquiries in a courteous and helpful manner, providing accurate information about the organisation's services, hours of operation, and locations, and directing individuals to the appropriate department or resource person efficiently.

Records Management & Systems

• Maintain both physical and electronic filing systems according to the organisation's file plan and records management policy, ensuring all documents are correctly classified, indexed, and stored for rapid retrieval when requested by management or auditors.
• Ensure compliance with the Protection of Personal Information Act when handling confidential client and employee records, limiting access to authorised personnel only and securely disposing of documents that have reached their retention expiry date.
• Capture, update, and verify client and employee data on the company's database or CRM system with high accuracy, conducting periodic data quality audits to identify and correct duplicate records, incomplete fields, or outdated contact information.
• Process and track incoming and outgoing documentation such as job applications, invoices, purchase orders, and contracts through the appropriate approval workflows, maintaining an accurate document register at every stage of processing.

• A Grade 12 certificate is essential; a post-matric qualification in office administration or a related field is advantageous.
• A positive and helpful attitude with a genuine desire to provide excellent service to both internal and external stakeholders.
• Strong organisational skills and the ability to prioritise multiple tasks while working calmly and efficiently under pressure.
• The ability to handle confidential information with discretion and maintain the highest standards of integrity and trustworthiness.
• Strong verbal and written communication skills in English, with ability to interact professionally with clients and colleagues.