Customer Service Representative

A great opportunity is available for an experienced Customer Service Representative in Bellville, Western Cape.

A strong emphasis is placed on safety, quality, and doing things right the first time. The workplace is professional, friendly, and geared towards high performance. Suitably qualified candidates are invited to submit their applications.

• Adhere to all company policies, data protection regulations, and compliance requirements when handling sensitive customer information.
• Identify opportunities to upsell or cross-sell products and services during interactions, contributing to campaign revenue targets.
• Accurately capture all customer interaction details into the CRM system, ensuring case notes are comprehensive and updated in real time.
• Make outbound calls to customers for sales, service follow-ups, satisfaction surveys, or payment collections as directed.
• Handle customer complaints with empathy and professionalism, following the company complaints procedure to achieve satisfactory resolution.
• Participate in ongoing training and coaching sessions to improve product knowledge, communication skills, and overall performance.

• Clear and articulate telephone voice with excellent listening skills and ability to convey information accurately and concisely.
• Fluency in English is essential; the ability to communicate in additional South African languages is highly desirable.
• Basic computer literacy including proficiency in typing and ability to navigate CRM and telephony systems with ease.
• The ability to work flexible shifts including evenings, weekends, and public holidays as required by campaign schedules.
• A resilient and positive attitude with ability to handle rejection and difficult customers without becoming demotivated.
• A minimum of six months to one year of experience in a call centre or customer service environment handling calls.