Collections Agent

A solid contact centre in Cape Town, Western Cape is offering a stable role for a committed Collections Agent. The position rewards consistency, attention to detail, and a willingness to learn.

Good humour and professionalism sit side by side here. Career progression is actively supported for those who show initiative. Think you are a good fit? Send your CV through and introduce yourself.

Comprehensive product and systems training is provided before going live on the floor.

• Participate in ongoing training and coaching sessions to improve product knowledge, communication skills, and overall performance.
• Answer inbound customer calls professionally within defined service level targets, addressing queries, complaints, and requests efficiently.
• Accurately capture all customer interaction details into the CRM system, ensuring case notes are comprehensive and updated in real time.
• Identify opportunities to upsell or cross-sell products and services during interactions, contributing to campaign revenue targets.
• Make outbound calls to customers for sales, service follow-ups, satisfaction surveys, or payment collections as directed.

• Good numerical skills for sales or collections roles, with ability to calculate instalments and explain account balances.
• Fluency in English is essential; the ability to communicate in additional South African languages is highly desirable.
• A Grade 12 certificate is the minimum requirement; a post-matric qualification in customer service or sales is advantageous.
• Basic computer literacy including proficiency in typing and ability to navigate CRM and telephony systems with ease.
• A resilient and positive attitude with ability to handle rejection and difficult customers without becoming demotivated.