Customer Service Representative

The Customer Service Representative will play a key role in the day-to-day running of a busy BPO company in Cape Town, Western Cape. This role offers genuine variety and the chance to take ownership from day one.

Honesty, reliability, and common sense go a long way in this team. The setup is well-organised, with clear expectations and steady support. You will be supported to take on more as your confidence grows. Put your name forward today and tell us what you bring.

• Make outbound calls to customers for sales, service follow-ups, satisfaction surveys, or payment collections as directed.
• Participate in ongoing training and coaching sessions to improve product knowledge, communication skills, and overall performance.
• Identify opportunities to upsell or cross-sell products and services during interactions, contributing to campaign revenue targets.
• Handle customer complaints with empathy and professionalism, following the company complaints procedure to achieve satisfactory resolution.
• Answer inbound customer calls professionally within defined service level targets, addressing queries, complaints, and requests efficiently.
• Assist with training and mentoring of new team members by demonstrating best practices and providing peer support during onboarding.

• Fluency in English is essential; the ability to communicate in additional South African languages is highly desirable.
• A Grade 12 certificate is the minimum requirement; a post-matric qualification in customer service or sales is advantageous.
• Strong timekeeping and attendance record, as shift reliability is critical to the smooth operation of the contact centre.
• Basic computer literacy including proficiency in typing and ability to navigate CRM and telephony systems with ease.
• The ability to work flexible shifts including evenings, weekends, and public holidays as required by campaign schedules.