Inbound Sales Consultant

Become part of a respected customer service operation in Cape Town, Western Cape as their next Inbound Sales Consultant. The role demands accuracy, initiative, and a commitment to high standards.

The role comes with opportunities to learn, upskill, and advance over time. Everyone is expected to pull their weight, and everyone is valued for it. Ready for your next opportunity? Submit your application today.

• Participate in ongoing training and coaching sessions to improve product knowledge, communication skills, and overall performance.
• Handle customer complaints with empathy and professionalism, following the company complaints procedure to achieve satisfactory resolution.
• Identify opportunities to upsell or cross-sell products and services during interactions, contributing to campaign revenue targets.
• Assist with training and mentoring of new team members by demonstrating best practices and providing peer support during onboarding.
• Escalate unresolved or complex queries to the appropriate department or senior team member, providing full context for seamless handover.
• Achieve daily and monthly KPIs related to call quality, average handling time, customer satisfaction scores, and sales conversion rates.

• Fluency in English is essential; the ability to communicate in additional South African languages is highly desirable.
• Strong timekeeping and attendance record, as shift reliability is critical to the smooth operation of the contact centre.
• Clear and articulate telephone voice with excellent listening skills and ability to convey information accurately and concisely.
• Good numerical skills for sales or collections roles, with ability to calculate instalments and explain account balances.
• Basic computer literacy including proficiency in typing and ability to navigate CRM and telephony systems with ease.