Technical Support Agent

We are seeking a dependable and service-orientated Technical Support Agent to support smooth daily operations in Cape Town.

The culture rewards accountability, honesty, and a willingness to go the extra mile. You will be encouraged to broaden your expertise and take on new challenges. Ready to apply? Send through your CV and a short introduction.

• Escalate unresolved or complex queries to the appropriate department or senior team member, providing full context for seamless handover.
• Answer inbound customer calls professionally within defined service level targets, addressing queries, complaints, and requests efficiently.
• Adhere to all company policies, data protection regulations, and compliance requirements when handling sensitive customer information.
• Assist with training and mentoring of new team members by demonstrating best practices and providing peer support during onboarding.
• Participate in ongoing training and coaching sessions to improve product knowledge, communication skills, and overall performance.
• Make outbound calls to customers for sales, service follow-ups, satisfaction surveys, or payment collections as directed.

• Strong timekeeping and attendance record, as shift reliability is critical to the smooth operation of the contact centre.
• Basic computer literacy including proficiency in typing and ability to navigate CRM and telephony systems with ease.
• The ability to work flexible shifts including evenings, weekends, and public holidays as required by campaign schedules.
• A Grade 12 certificate is the minimum requirement; a post-matric qualification in customer service or sales is advantageous.
• Good numerical skills for sales or collections roles, with ability to calculate instalments and explain account balances.