Inbound Sales Consultant

To assist with training and mentoring of new team members by demonstrating best and identify opportunities to upsell or cross-sell products and services during, a customer service operation in Tzaneen, Limpopo is seeking an Inbound Sales Consultant.

A strong emphasis is placed on safety, quality, and doing things right the first time. Hard work and reliability are noticed and rewarded with real advancement. The working environment is collaborative, well-resourced, and focused on results. Put your name forward today and tell us what you bring.

• Handle customer complaints with empathy and professionalism, following the company complaints procedure to achieve satisfactory resolution.
• Identify opportunities to upsell or cross-sell products and services during interactions, contributing to campaign revenue targets.
• Escalate unresolved or complex queries to the appropriate department or senior team member, providing full context for seamless handover.
• Assist with training and mentoring of new team members by demonstrating best practices and providing peer support during onboarding.
• Answer inbound customer calls professionally within defined service level targets, addressing queries, complaints, and requests efficiently.
• Participate in ongoing training and coaching sessions to improve product knowledge, communication skills, and overall performance.

• A Grade 12 certificate is the minimum requirement; a post-matric qualification in customer service or sales is advantageous.
• Clear and articulate telephone voice with excellent listening skills and ability to convey information accurately and concisely.
• Fluency in English is essential; the ability to communicate in additional South African languages is highly desirable.
• A resilient and positive attitude with ability to handle rejection and difficult customers without becoming demotivated.
• The ability to work flexible shifts including evenings, weekends, and public holidays as required by campaign schedules.
• Basic computer literacy including proficiency in typing and ability to navigate CRM and telephony systems with ease.