Customer Service Representative

If you are a Customer Service Representative looking to grow your career, a leading contact centre in Umhlanga, KwaZulu-Natal has a role for you. The role demands accuracy, initiative, and a commitment to high standards.

Everyone is expected to pull their weight, and everyone is valued for it. The team operates with a hands-on, get-it-done attitude and good camaraderie. The business is growing, and capable people grow with it. Do not miss this chance — send through your application without delay.

• Accurately capture all customer interaction details into the CRM system, ensuring case notes are comprehensive and updated in real time.
• Make outbound calls to customers for sales, service follow-ups, satisfaction surveys, or payment collections as directed.
• Assist with training and mentoring of new team members by demonstrating best practices and providing peer support during onboarding.
• Participate in ongoing training and coaching sessions to improve product knowledge, communication skills, and overall performance.
• Escalate unresolved or complex queries to the appropriate department or senior team member, providing full context for seamless handover.

• Strong timekeeping and attendance record, as shift reliability is critical to the smooth operation of the contact centre.
• Clear and articulate telephone voice with excellent listening skills and ability to convey information accurately and concisely.
• A minimum of six months to one year of experience in a call centre or customer service environment handling calls.
• A resilient and positive attitude with ability to handle rejection and difficult customers without becoming demotivated.
• Good numerical skills for sales or collections roles, with ability to calculate instalments and explain account balances.
• The ability to work flexible shifts including evenings, weekends, and public holidays as required by campaign schedules.
• A Grade 12 certificate is the minimum requirement; a post-matric qualification in customer service or sales is advantageous.