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Inbound Sales Consultant

Recruite Agency
Umhlanga, KwaZulu-Natal
Full-time
Posted 23 June 2026
Full-time Customer Service & Helpdesk
R9,000 - R12,500 per month
Job Description

A well-established BPO company is looking for an experienced Inbound Sales Consultant to join the team in Umhlanga.

People here are straightforward, supportive, and proud of what they do. This is a stable position with long-term prospects for committed candidates. Leadership is visible and approachable, and good ideas are always welcome. If you tick the boxes below, we want to hear from you.

Responsibilities
  • Assist with training and mentoring of new team members by demonstrating best practices and providing peer support during onboarding.
  • Accurately capture all customer interaction details into the CRM system, ensuring case notes are comprehensive and updated in real time.
  • Identify opportunities to upsell or cross-sell products and services during interactions, contributing to campaign revenue targets.
  • Escalate unresolved or complex queries to the appropriate department or senior team member, providing full context for seamless handover.
  • Achieve daily and monthly KPIs related to call quality, average handling time, customer satisfaction scores, and sales conversion rates.
Requirements
  • The ability to work flexible shifts including evenings, weekends, and public holidays as required by campaign schedules.
  • A Grade 12 certificate is the minimum requirement; a post-matric qualification in customer service or sales is advantageous.
  • Good numerical skills for sales or collections roles, with ability to calculate instalments and explain account balances.
  • A resilient and positive attitude with ability to handle rejection and difficult customers without becoming demotivated.
  • A minimum of six months to one year of experience in a call centre or customer service environment handling calls.
  • Basic computer literacy including proficiency in typing and ability to navigate CRM and telephony systems with ease.
  • Fluency in English is essential; the ability to communicate in additional South African languages is highly desirable.
Qualifications
Higher Certificate in Customer Relationship Management
Paid Survey
Job details
SalaryR9,000 - R12,500 per month
Job typeFull-time
ProvinceKwaZulu-Natal
CityUmhlanga
CategoryCustomer Service & Helpdesk
Posted23 June 2026
Closing6 August 2026
Recruite Agency
Umhlanga, KwaZulu-Natal
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