Inbound Sales Consultant

A well-established BPO company is looking for an experienced Inbound Sales Consultant to join the team in Umhlanga.

People here are straightforward, supportive, and proud of what they do. This is a stable position with long-term prospects for committed candidates. Leadership is visible and approachable, and good ideas are always welcome. If you tick the boxes below, we want to hear from you.

• Assist with training and mentoring of new team members by demonstrating best practices and providing peer support during onboarding.
• Accurately capture all customer interaction details into the CRM system, ensuring case notes are comprehensive and updated in real time.
• Identify opportunities to upsell or cross-sell products and services during interactions, contributing to campaign revenue targets.
• Escalate unresolved or complex queries to the appropriate department or senior team member, providing full context for seamless handover.
• Achieve daily and monthly KPIs related to call quality, average handling time, customer satisfaction scores, and sales conversion rates.

• The ability to work flexible shifts including evenings, weekends, and public holidays as required by campaign schedules.
• A Grade 12 certificate is the minimum requirement; a post-matric qualification in customer service or sales is advantageous.
• Good numerical skills for sales or collections roles, with ability to calculate instalments and explain account balances.
• A resilient and positive attitude with ability to handle rejection and difficult customers without becoming demotivated.
• A minimum of six months to one year of experience in a call centre or customer service environment handling calls.
• Basic computer literacy including proficiency in typing and ability to navigate CRM and telephony systems with ease.
• Fluency in English is essential; the ability to communicate in additional South African languages is highly desirable.