Merchandiser

A dynamic retail group in Johannesburg, Gauteng has a vacancy for a capable Merchandiser. The position suits someone who is confident making decisions and owning the result.

You will find a workplace that respects your time and your contribution. Longer term, there is a clear path for those who show commitment. Get in touch with your application and start the conversation.

A strong customer-service focus and energy on the shop floor are essential.

• Handle customer returns and exchanges professionally, adhering to company policies while maintaining customer satisfaction.
• Train and develop new sales assistants, demonstrating excellent customer service techniques and product knowledge.
• Open and close the store following security procedures including cashing up, locking up, and setting alarms.
• Maintain the cleanliness and organisation of the store including the sales floor, fitting rooms, stockroom, and staff areas.
• Merchandise stock on shelves and displays according to planograms and visual standards, ensuring shelves are fully faced and tidy.
• Receive, unpack, and price incoming stock deliveries, checking quantities against delivery notes and reporting discrepancies.

• A minimum of one to three years of retail experience with proven customer service skills in a store environment.
• Proficiency in operating point-of-sale systems and basic computer literacy for stock management and reporting.
• A genuine passion for customer service with the ability to handle difficult situations calmly and professionally.
• Strong numerical skills and attention to detail, particularly for cashier and stock control positions.
• Flexibility to work retail hours including weekends, public holidays, and late trading evenings.
• Excellent communication and interpersonal skills to engage positively with customers and team members.
• A Grade 12 certificate is the minimum requirement; a retail or business-related qualification is advantageous.