Reservations Agent

Immediate start available for a Reservations Agent at a busy hospitality establishment in Bloemfontein, Free State. A positive attitude and a willingness to learn will take you far in this role.

Good work does not go unnoticed, and progression follows performance. You will find a workplace that respects your time and your contribution. Punctuality, dedication, and a willingness to help others are highly regarded here. If you meet the requirements below, we encourage you to apply today.

A warm, service-oriented manner is essential in this customer-facing environment.

• Manage reservations for accommodation, tours, and activities, optimising occupancy and revenue through yield management.
• Lead guided tours and activities, providing engaging and informative commentary about local history, culture, and natural attractions.
• Prepare detailed travel itineraries, invoices, travel vouchers, and pre-departure information packs for clients.
• Promote and sell additional services and products to enhance the guest experience and increase revenue.
• Conduct game drives and nature walks, interpreting wildlife behaviour, ecology, and conservation issues for guests.
• Process travel bookings including flights, hotels, car hire, and tours using booking systems and supplier websites.
• Handle guest complaints and service recovery professionally, resolving issues promptly to maintain guest satisfaction.

• A valid driver's licence with a professional driving permit is required for most tour guiding positions.
• Excellent communication and presentation skills in English; proficiency in additional languages is highly advantageous.
• Outstanding customer service orientation with the ability to create memorable experiences for diverse international guests.
• For tour guide and game ranger roles, a valid FGASA or DEAT-registered guide qualification with first aid certification.
• A diploma or degree in tourism management, hospitality, or a related field from a recognised institution.
• Flexibility to work irregular hours including weekends, public holidays, and evenings as tourism is a 24/7 industry.