Lodge Manager

An exciting opportunity has opened for a Lodge Manager with a growing hospitality establishment in Hermanus, Western Cape.

You will be encouraged to broaden your expertise and take on new challenges. Collaboration, fairness, and pride in the work define the day-to-day culture. The company fosters a positive culture where effort and initiative are recognised. Put your name forward today and tell us what you bring.

The role is guest-facing and includes weekend and holiday work during peak tourism seasons.

• Monitor and maintain equipment and vehicles used for tours and activities, ensuring they are clean, serviced, and roadworthy.
• Promote and sell additional services and products to enhance the guest experience and increase revenue.
• Coordinate event logistics including venue setup, catering, entertainment, and audio-visual requirements to meet client specifications.
• Prepare detailed travel itineraries, invoices, travel vouchers, and pre-departure information packs for clients.
• Process travel bookings including flights, hotels, car hire, and tours using booking systems and supplier websites.

• Strong knowledge of South African geography, tourist attractions, and the local tourism product.
• Flexibility to work irregular hours including weekends, public holidays, and evenings as tourism is a 24/7 industry.
• Outstanding customer service orientation with the ability to create memorable experiences for diverse international guests.
• A valid driver's licence with a professional driving permit is required for most tour guiding positions.
• A diploma or degree in tourism management, hospitality, or a related field from a recognised institution.
• A minimum of one to three years of experience in the tourism, hospitality, or travel industry.