Restaurant Manager

The purpose of this Restaurant Manager role is to oversee all daily operations and prepare and serve a wide range of alcoholic and non-alcoholic beverages.

The role is based on-site in Knysna, Western Cape. You will gain exposure to a broad range of tasks that build valuable experience. The team values honesty, hard work, and treating every customer with respect. You will be given real responsibility and the trust to run with it. Apply now to be considered for this rewarding opportunity.

• Greet guests warmly upon arrival, escort to tables, present menus, and take food and beverage orders accurately.
• Handle guest complaints and feedback professionally, taking immediate corrective action and following up for satisfaction.
• Maintain cleanliness, hygiene, and presentation of all areas including dining areas, kitchens, restrooms, and external spaces.
• Manage, train, and motivate front-of-house and kitchen staff to deliver consistently excellent service exceeding guest expectations.
• Oversee all daily operations including opening and closing procedures, staff deployment, and ensuring readiness for service.
• Ensure full compliance with health and safety regulations, food safety standards, fire safety, and liquor licensing.

• Flexibility to work shifts including evenings, weekends, and public holidays as the hospitality industry demands.
• A minimum of two to three years of experience in a similar role within a restaurant, hotel, lodge, or events venue.
• Excellent customer service orientation with ability to handle difficult situations and complaints with diplomacy and professionalism.
• For bartender roles, comprehensive knowledge of cocktails, wines, spirits, and the responsible service of alcohol.
• Knowledge of food safety standards, HACCP principles, and health and safety regulations for the hospitality industry.