Tour Guide

Reporting to the relevant manager, the Tour Guide will conduct game drives and nature walks and prepare detailed travel itineraries at a guest-focused business in Mossel Bay, Western Cape.

The business is growing, and capable people grow with it. The setup is well-organised, with clear expectations and steady support. The culture rewards accountability, honesty, and a willingness to go the extra mile. If this sounds like the right fit, we would love to hear from you.

A warm, service-oriented manner is essential in this customer-facing environment.

• Advise clients on travel options including destinations, accommodation, transport, and activities based on their preferences and budget.
• Coordinate event logistics including venue setup, catering, entertainment, and audio-visual requirements to meet client specifications.
• Conduct game drives and nature walks, interpreting wildlife behaviour, ecology, and conservation issues for guests.
• Manage reservations for accommodation, tours, and activities, optimising occupancy and revenue through yield management.
• Handle guest complaints and service recovery professionally, resolving issues promptly to maintain guest satisfaction.
• Monitor and maintain equipment and vehicles used for tours and activities, ensuring they are clean, serviced, and roadworthy.
• Prepare detailed travel itineraries, invoices, travel vouchers, and pre-departure information packs for clients.

• Strong knowledge of South African geography, tourist attractions, and the local tourism product.
• A valid driver's licence with a professional driving permit is required for most tour guiding positions.
• Excellent communication and presentation skills in English; proficiency in additional languages is highly advantageous.
• Flexibility to work irregular hours including weekends, public holidays, and evenings as tourism is a 24/7 industry.
• For tour guide and game ranger roles, a valid FGASA or DEAT-registered guide qualification with first aid certification.
• Proficiency in travel booking systems and Microsoft Office applications for reservations and administrative tasks.