Front of House Manager

Reporting to senior management, the Front of House Manager will support a growing guest-focused business in Stellenbosch, Western Cape.

Leadership is visible and approachable, and good ideas are always welcome. There is real scope for growth and skills development for the right person. Everyone is expected to pull their weight, and everyone is valued for it. Put your name forward today and tell us what you bring.

• Greet guests warmly upon arrival, escort to tables, present menus, and take food and beverage orders accurately.
• Maintain cleanliness, hygiene, and presentation of all areas including dining areas, kitchens, restrooms, and external spaces.
• Manage, train, and motivate front-of-house and kitchen staff to deliver consistently excellent service exceeding guest expectations.
• Prepare budgets, monitor revenue and costs, and implement measures to maximise profitability while maintaining quality.
• Oversee all daily operations including opening and closing procedures, staff deployment, and ensuring readiness for service.

• A diploma or degree in hospitality management, culinary arts, or equivalent practical experience in the hospitality industry.
• A well-groomed and professional appearance reflecting the high standards expected in a premium hospitality environment.
• Excellent customer service orientation with ability to handle difficult situations and complaints with diplomacy and professionalism.
• Flexibility to work shifts including evenings, weekends, and public holidays as the hospitality industry demands.
• Strong leadership and people management skills to motivate a diverse team and maintain morale during busy service periods.
• For chef positions, formal culinary training and experience in a professional kitchen preparing food for high-volume service.