Reservations Agent

As a Reservations Agent, you will join an established tourism operation in Stellenbosch, Western Cape and take ownership from day one.

Honesty, reliability, and common sense go a long way in this team. Career progression is actively supported for those who show initiative. If you are the right person for this role, apply without hesitation.

• Lead guided tours and activities, providing engaging and informative commentary about local history, culture, and natural attractions.
• Handle guest complaints and service recovery professionally, resolving issues promptly to maintain guest satisfaction.
• Conduct game drives and nature walks, interpreting wildlife behaviour, ecology, and conservation issues for guests.
• Promote and sell additional services and products to enhance the guest experience and increase revenue.
• Coordinate event logistics including venue setup, catering, entertainment, and audio-visual requirements to meet client specifications.
• Process travel bookings including flights, hotels, car hire, and tours using booking systems and supplier websites.
• Prepare detailed travel itineraries, invoices, travel vouchers, and pre-departure information packs for clients.

• A valid driver's licence with a professional driving permit is required for most tour guiding positions.
• A diploma or degree in tourism management, hospitality, or a related field from a recognised institution.
• For tour guide and game ranger roles, a valid FGASA or DEAT-registered guide qualification with first aid certification.
• Flexibility to work irregular hours including weekends, public holidays, and evenings as tourism is a 24/7 industry.
• A minimum of one to three years of experience in the tourism, hospitality, or travel industry.
• Strong knowledge of South African geography, tourist attractions, and the local tourism product.
• Proficiency in travel booking systems and Microsoft Office applications for reservations and administrative tasks.