Events Coordinator

Hands-on from day one, the Events Coordinator will monitor and maintain equipment and vehicles used for tours, process travel bookings and advise clients on travel options for a tourism operation in Umhlanga, KwaZulu-Natal.

Expect a structured environment with clear processes and strong leadership. You will be supported to take on more as your confidence grows. If that sounds like you, we would be glad to receive your application.

• Advise clients on travel options including destinations, accommodation, transport, and activities based on their preferences and budget.
• Process travel bookings including flights, hotels, car hire, and tours using booking systems and supplier websites.
• Handle guest complaints and service recovery professionally, resolving issues promptly to maintain guest satisfaction.
• Monitor and maintain equipment and vehicles used for tours and activities, ensuring they are clean, serviced, and roadworthy.
• Coordinate event logistics including venue setup, catering, entertainment, and audio-visual requirements to meet client specifications.
• Lead guided tours and activities, providing engaging and informative commentary about local history, culture, and natural attractions.
• Promote and sell additional services and products to enhance the guest experience and increase revenue.

• Proficiency in travel booking systems and Microsoft Office applications for reservations and administrative tasks.
• Flexibility to work irregular hours including weekends, public holidays, and evenings as tourism is a 24/7 industry.
• A diploma or degree in tourism management, hospitality, or a related field from a recognised institution.
• For tour guide and game ranger roles, a valid FGASA or DEAT-registered guide qualification with first aid certification.
• A minimum of one to three years of experience in the tourism, hospitality, or travel industry.