Waitress

The purpose of this Waitress role is to prepare and serve a wide range of alcoholic and non-alcoholic beverages and manage inventory and stock control.

The role is based in Upington, Northern Cape. You will report to an approachable manager who values feedback and initiative. You will be supported to take on more as your confidence grows. The team looks after its own and expects the same in return. Do not wait — submit your details and take the next step.

A warm, service-oriented manner is essential in this customer-facing environment.

• Ensure full compliance with health and safety regulations, food safety standards, fire safety, and liquor licensing.
• Handle guest complaints and feedback professionally, taking immediate corrective action and following up for satisfaction.
• Manage inventory and stock control for food, beverages, and consumables, conducting regular stock takes and placing orders.
• Greet guests warmly upon arrival, escort to tables, present menus, and take food and beverage orders accurately.
• Prepare budgets, monitor revenue and costs, and implement measures to maximise profitability while maintaining quality.
• Oversee all daily operations including opening and closing procedures, staff deployment, and ensuring readiness for service.
• Prepare and serve a wide range of alcoholic and non-alcoholic beverages according to standard recipes and responsible serving practices.

• A well-groomed and professional appearance reflecting the high standards expected in a premium hospitality environment.
• Flexibility to work shifts including evenings, weekends, and public holidays as the hospitality industry demands.
• A diploma or degree in hospitality management, culinary arts, or equivalent practical experience in the hospitality industry.
• For bartender roles, comprehensive knowledge of cocktails, wines, spirits, and the responsible service of alcohol.
• For chef positions, formal culinary training and experience in a professional kitchen preparing food for high-volume service.
• Excellent customer service orientation with ability to handle difficult situations and complaints with diplomacy and professionalism.
• A minimum of two to three years of experience in a similar role within a restaurant, hotel, lodge, or events venue.