Field Support Technician

Following continued growth, a well-run financial services business in Cape Town, Western Cape is creating a new Field Support Technician position. The right person will be hands-on, organised, and easy to work with.

Punctuality, dedication, and a willingness to help others are highly regarded here. The business promotes from within wherever possible, opening doors over time. You will operate within clear systems and have the support of capable colleagues. Do not wait — submit your details and take the next step.

• Manage user accounts and access permissions in Active Directory, email systems, and other enterprise applications.
• Create and maintain knowledge base articles and user guides to enable self-service and reduce recurring support requests.
• Receive, log, and categorise support requests from end users via phone, email, and the IT service management system.
• Provide one-on-one and small group training to end users on IT systems, applications, and best practices.
• Set up and deploy new computer equipment including imaging, software installation, and physical deployment to user desks.
• Troubleshoot basic network connectivity issues including Wi-Fi, VPN, and LAN connectivity problems.
• Document all support activities, troubleshooting steps, and resolutions accurately in the ticketing system.

• For field support roles, a valid driver's licence and own reliable transport are essential.
• A minimum of one to three years of experience in an IT support or helpdesk role in a corporate environment.
• Excellent problem-solving skills with the ability to diagnose issues methodically and think logically under pressure.
• Experience with IT service management tools such as ServiceNow, Jira Service Management, or similar ticketing platforms.
• A diploma or degree in information technology, computer science, or a related field, or equivalent certifications.
• CompTIA A+ and N+ certifications are strongly preferred, and Microsoft or ITIL certifications are advantageous.
• Proficiency in troubleshooting Windows and Microsoft 365 environments including user account and license management.