Field Support Technician

The purpose of this Field Support Technician role is to receive, log, and categorise support requests from end users via phone, email, and provide one-on-one and small group training to end users on IT systems.

The role is based in Centurion, Gauteng. A safety-first, quality-driven approach underpins everything the team does. Hard work and reliability are noticed and rewarded with real advancement. You will operate within clear systems and have the support of capable colleagues. We look forward to receiving applications from candidates who meet the criteria.

• Escalate complex or unresolved issues to second and third-level support teams with complete diagnostic information.
• Install, configure, and upgrade operating systems, applications, and drivers on end-user computing devices.
• Troubleshoot basic network connectivity issues including Wi-Fi, VPN, and LAN connectivity problems.
• Set up and deploy new computer equipment including imaging, software installation, and physical deployment to user desks.
• Diagnose and resolve hardware and software issues on desktops, laptops, printers, and mobile devices within agreed service levels.
• Manage user accounts and access permissions in Active Directory, email systems, and other enterprise applications.

• Strong communication and interpersonal skills with the ability to explain technical issues to non-technical users patiently.
• For field support roles, a valid driver's licence and own reliable transport are essential.
• Excellent problem-solving skills with the ability to diagnose issues methodically and think logically under pressure.
• A minimum of one to three years of experience in an IT support or helpdesk role in a corporate environment.
• Experience with IT service management tools such as ServiceNow, Jira Service Management, or similar ticketing platforms.
• Good understanding of computer hardware components, networking fundamentals, and common enterprise software applications.