Data Analyst

We are looking for an experienced Data Analyst to join our team in Pietermaritzburg, KwaZulu-Natal.

Ongoing training and mentorship are provided to help you reach your potential. Everyone is expected to pull their weight, and everyone is valued for it. You will find a workplace that respects your time and your contribution. Ready for your next opportunity? Submit your application today.

Discretion and confidentiality are essential given the sensitive nature of the work.

Collaboration & Agile Delivery

• Work closely with product owners, UX designers, and quality assurance engineers throughout the development lifecycle to ensure features meet acceptance criteria, user experience standards, and non-functional performance and security requirements.
• Document technical architectures, system configurations, operational runbooks, and troubleshooting guides in the team knowledge base, and mentor junior developers through pair programming sessions and lunch-and-learn knowledge-sharing presentations.
• Maintain and enhance CI/CD pipelines to automate building, testing, security scanning, and deployment of application releases across development, staging, and production environments using tools such as Azure DevOps, Jenkins, or GitHub Actions.
• Actively participate in all agile ceremonies including daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives, contributing ideas and feedback to drive continuous improvement of team velocity and delivery predictability.

System Maintenance & Support

• Provide second and third-level technical support for complex hardware, software, and network issues escalated from the service desk, diagnosing root causes through systematic troubleshooting and implementing permanent resolutions within agreed service levels.
• Implement and maintain comprehensive data backup and disaster recovery solutions by scheduling regular full and incremental backups, testing restore procedures quarterly, and documenting recovery runbooks with step-by-step instructions for all mission-critical systems.
• Administer and maintain server infrastructure across Windows and Linux environments including operating system installation, routine patch management, performance monitoring, and proactive capacity planning to ensure high availability of critical business systems.

Software Development & Architecture

• Design and implement robust database schemas, stored procedures, indexing strategies, and query optimisation techniques to ensure efficient data retrieval and referential integrity across high-volume transactional and analytical reporting workloads.
• Design, develop, and maintain scalable software applications using modern programming languages and frameworks, writing clean, well-documented, and testable code that adheres to established coding standards, design patterns, and SOLID principles.
• Collaborate with business analysts and stakeholders to translate functional requirements into detailed technical specifications, system architecture designs, logical data models, and comprehensive API contracts before commencing each development sprint.

• For cloud and DevOps roles, hands-on experience with AWS or Azure and proficiency in infrastructure as code tools such as Terraform.
• A minimum of three to five years of hands-on experience in the relevant IT discipline with proven successful project delivery.
• Excellent analytical and problem-solving skills to diagnose complex technical issues and identify root causes systematically.
• A commitment to continuous learning and staying current with emerging technologies, industry trends, and best practices.
• Knowledge of cybersecurity principles and best practices, with certifications such as CompTIA Security+ or CISSP being advantageous.
• Strong communication skills to explain technical concepts to non-technical users and stakeholders clearly and patiently.
• A bachelor's degree or diploma in computer science, information technology, software engineering, or a related field.