Field Support Technician

We are seeking a highly motivated and experienced Field Support Technician to join our dynamic team. The ideal candidate is dependable, practical, and comfortable working to deadlines.

The position is located in Pretoria, Gauteng. Good work does not go unnoticed, and progression follows performance. Day to day, you will collaborate with colleagues who take real pride in their work. A safety-first, quality-driven approach underpins everything the team does. We would love to see your CV if this role speaks to you.

• Receive, log, and categorise support requests from end users via phone, email, and the IT service management system.
• Set up and deploy new computer equipment including imaging, software installation, and physical deployment to user desks.
• Manage user accounts and access permissions in Active Directory, email systems, and other enterprise applications.
• Document all support activities, troubleshooting steps, and resolutions accurately in the ticketing system.
• Escalate complex or unresolved issues to second and third-level support teams with complete diagnostic information.

• Proficiency in troubleshooting Windows and Microsoft 365 environments including user account and license management.
• A diploma or degree in information technology, computer science, or a related field, or equivalent certifications.
• Experience with IT service management tools such as ServiceNow, Jira Service Management, or similar ticketing platforms.
• Excellent problem-solving skills with the ability to diagnose issues methodically and think logically under pressure.
• A minimum of one to three years of experience in an IT support or helpdesk role in a corporate environment.