First Line Support

Our client in Gauteng is seeking a First Line Support to strengthen their team in Sandton.

Communication is open, and everyone pulls in the same direction. There is genuine scope to shape the role and make it your own. Honesty, reliability, and common sense go a long way in this team. Do not wait — submit your details and take the next step.

• Diagnose and resolve hardware and software issues on desktops, laptops, printers, and mobile devices within agreed service levels.
• Create and maintain knowledge base articles and user guides to enable self-service and reduce recurring support requests.
• Receive, log, and categorise support requests from end users via phone, email, and the IT service management system.
• Document all support activities, troubleshooting steps, and resolutions accurately in the ticketing system.
• Escalate complex or unresolved issues to second and third-level support teams with complete diagnostic information.
• Provide one-on-one and small group training to end users on IT systems, applications, and best practices.

• Strong communication and interpersonal skills with the ability to explain technical issues to non-technical users patiently.
• Good understanding of computer hardware components, networking fundamentals, and common enterprise software applications.
• Proficiency in troubleshooting Windows and Microsoft 365 environments including user account and license management.
• For field support roles, a valid driver's licence and own reliable transport are essential.
• A minimum of one to three years of experience in an IT support or helpdesk role in a corporate environment.
• Experience with IT service management tools such as ServiceNow, Jira Service Management, or similar ticketing platforms.