Desktop Support Engineer

Reporting to the relevant manager, the Desktop Support Engineer will escalate complex or unresolved issues to second and third-level support teams and receive, log, and categorise support requests from end users via phone, email, at a financial services business in Somerset West, Western Cape.

Hard work is matched by genuine respect for the people who do it. The business promotes from within wherever possible, opening doors over time. You will be given real responsibility and the trust to run with it. If that sounds like you, we would be glad to receive your application.

The role carries deadline-driven reporting cycles, particularly around month-end and year-end.

• Provide one-on-one and small group training to end users on IT systems, applications, and best practices.
• Manage user accounts and access permissions in Active Directory, email systems, and other enterprise applications.
• Install, configure, and upgrade operating systems, applications, and drivers on end-user computing devices.
• Create and maintain knowledge base articles and user guides to enable self-service and reduce recurring support requests.
• Escalate complex or unresolved issues to second and third-level support teams with complete diagnostic information.
• Document all support activities, troubleshooting steps, and resolutions accurately in the ticketing system.

• A diploma or degree in information technology, computer science, or a related field, or equivalent certifications.
• Excellent problem-solving skills with the ability to diagnose issues methodically and think logically under pressure.
• Proficiency in troubleshooting Windows and Microsoft 365 environments including user account and license management.
• A minimum of one to three years of experience in an IT support or helpdesk role in a corporate environment.
• CompTIA A+ and N+ certifications are strongly preferred, and Microsoft or ITIL certifications are advantageous.
• Good understanding of computer hardware components, networking fundamentals, and common enterprise software applications.