First Line Support

We currently have an opening for a First Line Support in Stellenbosch, Western Cape and want to hear from committed candidates. You should be comfortable balancing competing priorities without losing attention to detail.

You will join a close-knit team that values reliability and mutual respect. There is real scope for growth and skills development for the right person. Honesty, reliability, and common sense go a long way in this team. We would love to see your CV if this role speaks to you.

• Escalate complex or unresolved issues to second and third-level support teams with complete diagnostic information.
• Set up and deploy new computer equipment including imaging, software installation, and physical deployment to user desks.
• Troubleshoot basic network connectivity issues including Wi-Fi, VPN, and LAN connectivity problems.
• Install, configure, and upgrade operating systems, applications, and drivers on end-user computing devices.
• Receive, log, and categorise support requests from end users via phone, email, and the IT service management system.

• Excellent problem-solving skills with the ability to diagnose issues methodically and think logically under pressure.
• CompTIA A+ and N+ certifications are strongly preferred, and Microsoft or ITIL certifications are advantageous.
• For field support roles, a valid driver's licence and own reliable transport are essential.
• A diploma or degree in information technology, computer science, or a related field, or equivalent certifications.
• Experience with IT service management tools such as ServiceNow, Jira Service Management, or similar ticketing platforms.
• Good understanding of computer hardware components, networking fundamentals, and common enterprise software applications.
• Strong communication and interpersonal skills with the ability to explain technical issues to non-technical users patiently.