Desktop Support Engineer

Become part of a respected financial services business in Umhlanga, KwaZulu-Natal as their next Desktop Support Engineer. The role demands accuracy, initiative, and a commitment to high standards.

Expect a structured environment with clear processes and strong leadership. The culture rewards accountability, honesty, and a willingness to go the extra mile. There is real scope for growth and skills development for the right person. Do not miss this chance — send through your application without delay.

The role carries deadline-driven reporting cycles, particularly around month-end and year-end.

• Document all support activities, troubleshooting steps, and resolutions accurately in the ticketing system.
• Set up and deploy new computer equipment including imaging, software installation, and physical deployment to user desks.
• Escalate complex or unresolved issues to second and third-level support teams with complete diagnostic information.
• Create and maintain knowledge base articles and user guides to enable self-service and reduce recurring support requests.
• Receive, log, and categorise support requests from end users via phone, email, and the IT service management system.

• CompTIA A+ and N+ certifications are strongly preferred, and Microsoft or ITIL certifications are advantageous.
• Good understanding of computer hardware components, networking fundamentals, and common enterprise software applications.
• Strong communication and interpersonal skills with the ability to explain technical issues to non-technical users patiently.
• For field support roles, a valid driver's licence and own reliable transport are essential.
• A minimum of one to three years of experience in an IT support or helpdesk role in a corporate environment.
• Excellent problem-solving skills with the ability to diagnose issues methodically and think logically under pressure.
• Experience with IT service management tools such as ServiceNow, Jira Service Management, or similar ticketing platforms.