IT Support Technician

To diagnose and resolve hardware and software issues and escalate complex or unresolved issues to second and third-level support teams, a professional services firm in Umhlanga, KwaZulu-Natal is seeking an IT Support Technician.

People here are straightforward, supportive, and proud of what they do. The working environment is collaborative, well-resourced, and focused on results. Strong performers can expect clear paths to greater responsibility. Take the next step in your career and apply before the closing date.

The role carries deadline-driven reporting cycles, particularly around month-end and year-end.

• Diagnose and resolve hardware and software issues on desktops, laptops, printers, and mobile devices within agreed service levels.
• Escalate complex or unresolved issues to second and third-level support teams with complete diagnostic information.
• Receive, log, and categorise support requests from end users via phone, email, and the IT service management system.
• Troubleshoot basic network connectivity issues including Wi-Fi, VPN, and LAN connectivity problems.
• Install, configure, and upgrade operating systems, applications, and drivers on end-user computing devices.
• Document all support activities, troubleshooting steps, and resolutions accurately in the ticketing system.

• CompTIA A+ and N+ certifications are strongly preferred, and Microsoft or ITIL certifications are advantageous.
• Strong communication and interpersonal skills with the ability to explain technical issues to non-technical users patiently.
• For field support roles, a valid driver's licence and own reliable transport are essential.
• A diploma or degree in information technology, computer science, or a related field, or equivalent certifications.
• Good understanding of computer hardware components, networking fundamentals, and common enterprise software applications.