Control Room Operator

The Control Room Operator will provide excellent customer service, monitor CCTV camera feeds in real time from a control room and perform regular checks of security equipment.

The role is based in Johannesburg, Gauteng. You will enjoy modern facilities and the equipment needed to do the job well. Integrity, teamwork, and a customer-first mindset are at the core of how the team works. We look forward to receiving applications from candidates who meet the criteria.

Normal working hours apply, with occasional flexibility required during busy periods.

• Write detailed and accurate incident reports describing security events, observations, and actions taken for management review.
• Conduct searches of personnel, vehicles, and bags entering or leaving the premises to prevent unauthorised removal of property.
• Control access to buildings and sites by verifying identification, issuing visitor passes, and maintaining an accurate access register.
• Supervise and coordinate a team of security officers, managing shift rosters and ensuring all posts are adequately staffed.
• Assist with emergency procedures including fire evacuations, medical emergencies, and crisis situations according to established protocols.

• Good written and verbal communication skills to write reports and interact professionally with clients and the public.
• Physical fitness and the ability to stand for extended periods, conduct foot patrols, and respond quickly to incidents.
• The ability to remain calm and make sound decisions under pressure in emergency or high-stress situations.
• A valid driver's licence is required for armed response and patrol positions.
• A valid PSIRA registration at the appropriate grade level for the position being applied for.
• A minimum of one to two years of experience in the security industry with a proven track record of reliability.