Social Media Manager

The Social Media Manager will maintain both physical and electronic filing systems, capture and update client and employee data into the company database accurately and answer and direct incoming telephone calls to appropriate departments.

This is an on-site role in Mthatha, Eastern Cape. You will find a workplace that respects your time and your contribution. You will be encouraged to broaden your expertise and take on new challenges. The culture is down-to-earth, with a real focus on getting things right. If that sounds like you, we would be glad to receive your application.

Office & Administrative Support

• Type, format, proofread, and distribute correspondence including letters, memos, reports, and presentations using Microsoft Office, ensuring professional presentation, correct formatting, and grammatical accuracy in all outgoing documentation and communications.
• Manage the procurement of office supplies, stationery, and consumables by monitoring stock levels, obtaining competitive quotations from approved suppliers, placing purchase orders, and reconciling supplier invoices against delivery notes before payment.
• Coordinate travel arrangements for staff including booking domestic and international flights, accommodation, and car hire, and preparing detailed itineraries with all relevant contact information, meeting schedules, and venue directions.
• Provide comprehensive administrative support to management by scheduling meetings and appointments, preparing agendas and meeting packs, taking accurate minutes, and diligently following up on action items to ensure timely completion and accountability.

Reception & Client Liaison

• Manage a multi-line switchboard by answering incoming calls within three rings, screening and directing calls to appropriate departments, and taking detailed messages when colleagues are unavailable including caller name, company, contact number, and nature of enquiry.
• Receive, sort, and distribute incoming mail, courier parcels, and fax communications daily, and prepare outgoing correspondence including registered post items and courier consignments for dispatch while maintaining an accurate mail register.
• Assist clients and visitors with enquiries in a courteous and helpful manner, providing accurate information about the organisation's services, hours of operation, and locations, and directing individuals to the appropriate department or resource person efficiently.
• Serve as the first point of contact for all visitors and callers by greeting them warmly and professionally, determining their needs efficiently, notifying the relevant staff member promptly, and maintaining a presentable and welcoming reception area at all times.

• Strong verbal and written communication skills in English, with ability to interact professionally with clients and colleagues.
• Excellent typing speed and accuracy with the ability to transcribe dictation and produce error-free documents under time pressure.
• A well-presented and professional appearance at all times, as the role involves being the face of the organisation to visitors.
• A Grade 12 certificate is essential; a post-matric qualification in office administration or a related field is advantageous.
• Strong organisational skills and the ability to prioritise multiple tasks while working calmly and efficiently under pressure.
• A positive and helpful attitude with a genuine desire to provide excellent service to both internal and external stakeholders.
• The ability to handle confidential information with discretion and maintain the highest standards of integrity and trustworthiness.