Inbound Sales Consultant

Ready to take the next step as an Inbound Sales Consultant? Join a respected customer service operation in Bellville, Western Cape. This role rewards initiative and a genuine pride in a job done well.

Respect, reliability, and a positive attitude define the workplace. There is real scope for growth and skills development for the right person. If you tick the boxes below, we want to hear from you.

• Identify opportunities to upsell or cross-sell products and services during interactions, contributing to campaign revenue targets.
• Escalate unresolved or complex queries to the appropriate department or senior team member, providing full context for seamless handover.
• Assist with training and mentoring of new team members by demonstrating best practices and providing peer support during onboarding.
• Adhere to all company policies, data protection regulations, and compliance requirements when handling sensitive customer information.
• Achieve daily and monthly KPIs related to call quality, average handling time, customer satisfaction scores, and sales conversion rates.
• Accurately capture all customer interaction details into the CRM system, ensuring case notes are comprehensive and updated in real time.

• Good numerical skills for sales or collections roles, with ability to calculate instalments and explain account balances.
• A Grade 12 certificate is the minimum requirement; a post-matric qualification in customer service or sales is advantageous.
• Strong timekeeping and attendance record, as shift reliability is critical to the smooth operation of the contact centre.
• The ability to work flexible shifts including evenings, weekends, and public holidays as required by campaign schedules.
• A minimum of six months to one year of experience in a call centre or customer service environment handling calls.
• Clear and articulate telephone voice with excellent listening skills and ability to convey information accurately and concisely.