Technical Support Agent

An exciting opportunity has opened for a Technical Support Agent with a growing BPO company in Springbok, Northern Cape.

Punctuality, dedication, and a willingness to help others are highly regarded here. Day to day, you will collaborate with colleagues who take real pride in their work. Take the next step in your career and apply before the closing date.

Comprehensive product and systems training is provided before going live on the floor.

• Identify opportunities to upsell or cross-sell products and services during interactions, contributing to campaign revenue targets.
• Participate in ongoing training and coaching sessions to improve product knowledge, communication skills, and overall performance.
• Accurately capture all customer interaction details into the CRM system, ensuring case notes are comprehensive and updated in real time.
• Make outbound calls to customers for sales, service follow-ups, satisfaction surveys, or payment collections as directed.
• Achieve daily and monthly KPIs related to call quality, average handling time, customer satisfaction scores, and sales conversion rates.

• A resilient and positive attitude with ability to handle rejection and difficult customers without becoming demotivated.
• Basic computer literacy including proficiency in typing and ability to navigate CRM and telephony systems with ease.
• Fluency in English is essential; the ability to communicate in additional South African languages is highly desirable.
• Strong timekeeping and attendance record, as shift reliability is critical to the smooth operation of the contact centre.
• A Grade 12 certificate is the minimum requirement; a post-matric qualification in customer service or sales is advantageous.