Inbound Sales Consultant

To escalate unresolved or complex queries to the appropriate department or senior team and handle customer complaints with empathy, a BPO company in Durban, KwaZulu-Natal is seeking an Inbound Sales Consultant.

Punctuality, dedication, and a willingness to help others are highly regarded here. Career progression is actively supported for those who show initiative. Think you are a good fit? Send your CV through and introduce yourself.

Shifts may include evenings, weekends, and public holidays depending on campaign requirements.

• Escalate unresolved or complex queries to the appropriate department or senior team member, providing full context for seamless handover.
• Make outbound calls to customers for sales, service follow-ups, satisfaction surveys, or payment collections as directed.
• Identify opportunities to upsell or cross-sell products and services during interactions, contributing to campaign revenue targets.
• Assist with training and mentoring of new team members by demonstrating best practices and providing peer support during onboarding.
• Handle customer complaints with empathy and professionalism, following the company complaints procedure to achieve satisfactory resolution.

• Fluency in English is essential; the ability to communicate in additional South African languages is highly desirable.
• The ability to work flexible shifts including evenings, weekends, and public holidays as required by campaign schedules.
• Clear and articulate telephone voice with excellent listening skills and ability to convey information accurately and concisely.
• A Grade 12 certificate is the minimum requirement; a post-matric qualification in customer service or sales is advantageous.
• Good numerical skills for sales or collections roles, with ability to calculate instalments and explain account balances.