Sales Assistant

A great opportunity is available for an experienced Sales Assistant in Durban, KwaZulu-Natal. A positive attitude and a willingness to learn will take you far in this role.

Training is practical and ongoing rather than a once-off exercise. You will enjoy modern facilities and the equipment needed to do the job well. Put your name forward today and tell us what you bring.

The role includes weekend, public-holiday, and month-end trading periods typical of retail.

• Merchandise stock on shelves and displays according to planograms and visual standards, ensuring shelves are fully faced and tidy.
• Train and develop new sales assistants, demonstrating excellent customer service techniques and product knowledge.
• Process sales transactions accurately using the point-of-sale system, handling cash, card, and digital payments with speed and precision.
• Handle customer returns and exchanges professionally, adhering to company policies while maintaining customer satisfaction.
• Monitor sales performance and implement initiatives to meet or exceed daily, weekly, and monthly sales targets.
• Receive, unpack, and price incoming stock deliveries, checking quantities against delivery notes and reporting discrepancies.

• A professional and well-presented appearance reflecting the brand image of the retail establishment.
• Flexibility to work retail hours including weekends, public holidays, and late trading evenings.
• A Grade 12 certificate is the minimum requirement; a retail or business-related qualification is advantageous.
• A genuine passion for customer service with the ability to handle difficult situations calmly and professionally.
• Strong numerical skills and attention to detail, particularly for cashier and stock control positions.
• A minimum of one to three years of retail experience with proven customer service skills in a store environment.
• Excellent communication and interpersonal skills to engage positively with customers and team members.