Shop Assistant

The purpose of this Shop Assistant role is to monitor sales performance and implement initiatives to meet or exceed daily and receive, unpack, and price incoming stock deliveries, checking quantities against.

This position is based in Johannesburg, Gauteng. You will report to an approachable manager who values feedback and initiative. Hard work is matched by genuine respect for the people who do it. Put your name forward today and tell us what you bring.

The role includes weekend, public-holiday, and month-end trading periods typical of retail.

• Handle customer returns and exchanges professionally, adhering to company policies while maintaining customer satisfaction.
• Maintain the cleanliness and organisation of the store including the sales floor, fitting rooms, stockroom, and staff areas.
• Open and close the store following security procedures including cashing up, locking up, and setting alarms.
• Monitor sales performance and implement initiatives to meet or exceed daily, weekly, and monthly sales targets.
• Train and develop new sales assistants, demonstrating excellent customer service techniques and product knowledge.

• A professional and well-presented appearance reflecting the brand image of the retail establishment.
• Flexibility to work retail hours including weekends, public holidays, and late trading evenings.
• Strong numerical skills and attention to detail, particularly for cashier and stock control positions.
• Proficiency in operating point-of-sale systems and basic computer literacy for stock management and reporting.
• A genuine passion for customer service with the ability to handle difficult situations calmly and professionally.
• Excellent communication and interpersonal skills to engage positively with customers and team members.