Events Coordinator

We are recruiting a motivated Events Coordinator to support operations at a reputable tourism operation in Cape Town, Western Cape.

Hard work is matched by genuine respect for the people who do it. The working environment is collaborative, well-resourced, and focused on results. You will be supported to take on more as your confidence grows. Take the next step in your career and apply before the closing date.

The role is guest-facing and includes weekend and holiday work during peak tourism seasons.

• Advise clients on travel options including destinations, accommodation, transport, and activities based on their preferences and budget.
• Handle guest complaints and service recovery professionally, resolving issues promptly to maintain guest satisfaction.
• Coordinate event logistics including venue setup, catering, entertainment, and audio-visual requirements to meet client specifications.
• Conduct game drives and nature walks, interpreting wildlife behaviour, ecology, and conservation issues for guests.
• Process travel bookings including flights, hotels, car hire, and tours using booking systems and supplier websites.

• Flexibility to work irregular hours including weekends, public holidays, and evenings as tourism is a 24/7 industry.
• For tour guide and game ranger roles, a valid FGASA or DEAT-registered guide qualification with first aid certification.
• Outstanding customer service orientation with the ability to create memorable experiences for diverse international guests.
• Excellent communication and presentation skills in English; proficiency in additional languages is highly advantageous.
• A minimum of one to three years of experience in the tourism, hospitality, or travel industry.
• Strong knowledge of South African geography, tourist attractions, and the local tourism product.
• A valid driver's licence with a professional driving permit is required for most tour guiding positions.