Events Coordinator

A leading guest-focused business operating in Durban, KwaZulu-Natal invites applications for the role of Events Coordinator. It is an ideal opportunity for a detail-oriented individual who takes pride in their work.

Longer term, there is a clear path for those who show commitment. There is a strong sense of accountability and pride across the team. Ready for your next opportunity? Submit your application today.

• Handle guest complaints and service recovery professionally, resolving issues promptly to maintain guest satisfaction.
• Conduct game drives and nature walks, interpreting wildlife behaviour, ecology, and conservation issues for guests.
• Monitor and maintain equipment and vehicles used for tours and activities, ensuring they are clean, serviced, and roadworthy.
• Promote and sell additional services and products to enhance the guest experience and increase revenue.
• Advise clients on travel options including destinations, accommodation, transport, and activities based on their preferences and budget.
• Process travel bookings including flights, hotels, car hire, and tours using booking systems and supplier websites.
• Lead guided tours and activities, providing engaging and informative commentary about local history, culture, and natural attractions.

• A minimum of one to three years of experience in the tourism, hospitality, or travel industry.
• A valid driver's licence with a professional driving permit is required for most tour guiding positions.
• Proficiency in travel booking systems and Microsoft Office applications for reservations and administrative tasks.
• Strong knowledge of South African geography, tourist attractions, and the local tourism product.
• Excellent communication and presentation skills in English; proficiency in additional languages is highly advantageous.
• A diploma or degree in tourism management, hospitality, or a related field from a recognised institution.
• Flexibility to work irregular hours including weekends, public holidays, and evenings as tourism is a 24/7 industry.