Tourism Officer

A guest-focused business in Hermanus, Western Cape has a vacancy available for a Tourism Officer.

You will enjoy modern facilities and the equipment needed to do the job well. The company supports further study and professional development where relevant. A strong emphasis is placed on safety, quality, and doing things right the first time. If you tick the boxes below, we want to hear from you.

A warm, service-oriented manner is essential in this customer-facing environment.

• Manage reservations for accommodation, tours, and activities, optimising occupancy and revenue through yield management.
• Handle guest complaints and service recovery professionally, resolving issues promptly to maintain guest satisfaction.
• Lead guided tours and activities, providing engaging and informative commentary about local history, culture, and natural attractions.
• Monitor and maintain equipment and vehicles used for tours and activities, ensuring they are clean, serviced, and roadworthy.
• Promote and sell additional services and products to enhance the guest experience and increase revenue.

• Proficiency in travel booking systems and Microsoft Office applications for reservations and administrative tasks.
• Flexibility to work irregular hours including weekends, public holidays, and evenings as tourism is a 24/7 industry.
• For tour guide and game ranger roles, a valid FGASA or DEAT-registered guide qualification with first aid certification.
• Excellent communication and presentation skills in English; proficiency in additional languages is highly advantageous.
• A minimum of one to three years of experience in the tourism, hospitality, or travel industry.
• A diploma or degree in tourism management, hospitality, or a related field from a recognised institution.
• A valid driver's licence with a professional driving permit is required for most tour guiding positions.