Waitress

A growing hospitality establishment based in Hermanus, Western Cape is adding a Waitress to its team. A positive attitude and a willingness to learn will take you far in this role.

Hard work and reliability are noticed and rewarded with real advancement. The culture is down-to-earth, with a real focus on getting things right. If you meet the requirements below, we encourage you to apply today.

A warm, service-oriented manner is essential in this customer-facing environment.

• Ensure full compliance with health and safety regulations, food safety standards, fire safety, and liquor licensing.
• Prepare and serve a wide range of alcoholic and non-alcoholic beverages according to standard recipes and responsible serving practices.
• Manage, train, and motivate front-of-house and kitchen staff to deliver consistently excellent service exceeding guest expectations.
• Maintain cleanliness, hygiene, and presentation of all areas including dining areas, kitchens, restrooms, and external spaces.
• Prepare and cook food to the highest standards of taste, presentation, and safety, ensuring all dishes meet quality benchmarks.
• Oversee all daily operations including opening and closing procedures, staff deployment, and ensuring readiness for service.
• Greet guests warmly upon arrival, escort to tables, present menus, and take food and beverage orders accurately.

• A well-groomed and professional appearance reflecting the high standards expected in a premium hospitality environment.
• For bartender roles, comprehensive knowledge of cocktails, wines, spirits, and the responsible service of alcohol.
• For chef positions, formal culinary training and experience in a professional kitchen preparing food for high-volume service.
• Excellent customer service orientation with ability to handle difficult situations and complaints with diplomacy and professionalism.
• A minimum of two to three years of experience in a similar role within a restaurant, hotel, lodge, or events venue.
• Strong leadership and people management skills to motivate a diverse team and maintain morale during busy service periods.
• Flexibility to work shifts including evenings, weekends, and public holidays as the hospitality industry demands.