Lodge Manager

To monitor and maintain equipment and vehicles used for tours and handle guest complaints and service recovery professionally, a hospitality establishment in Makhanda, Eastern Cape is seeking a Lodge Manager.

The company fosters a positive culture where effort and initiative are recognised. You will be supported to take on more as your confidence grows. People here are straightforward, supportive, and proud of what they do. Do not miss this chance — send through your application without delay.

The role is guest-facing and includes weekend and holiday work during peak tourism seasons.

• Promote and sell additional services and products to enhance the guest experience and increase revenue.
• Process travel bookings including flights, hotels, car hire, and tours using booking systems and supplier websites.
• Handle guest complaints and service recovery professionally, resolving issues promptly to maintain guest satisfaction.
• Lead guided tours and activities, providing engaging and informative commentary about local history, culture, and natural attractions.
• Prepare detailed travel itineraries, invoices, travel vouchers, and pre-departure information packs for clients.
• Manage reservations for accommodation, tours, and activities, optimising occupancy and revenue through yield management.

• For tour guide and game ranger roles, a valid FGASA or DEAT-registered guide qualification with first aid certification.
• Outstanding customer service orientation with the ability to create memorable experiences for diverse international guests.
• A diploma or degree in tourism management, hospitality, or a related field from a recognised institution.
• A minimum of one to three years of experience in the tourism, hospitality, or travel industry.
• A valid driver's licence with a professional driving permit is required for most tour guiding positions.
• Excellent communication and presentation skills in English; proficiency in additional languages is highly advantageous.