Guest Relations Officer

The purpose of this Guest Relations Officer role is to prepare and cook food to the highest standards and prepare and serve a wide range of alcoholic and non-alcoholic beverages.

The role is based on-site in Mitchells Plain, Western Cape. You will be part of an organisation that invests in its people and its tools. Everyone is expected to pull their weight, and everyone is valued for it. Ready for your next opportunity? Submit your application today.

A warm, service-oriented manner is essential in this customer-facing environment.

• Handle guest complaints and feedback professionally, taking immediate corrective action and following up for satisfaction.
• Manage, train, and motivate front-of-house and kitchen staff to deliver consistently excellent service exceeding guest expectations.
• Oversee all daily operations including opening and closing procedures, staff deployment, and ensuring readiness for service.
• Greet guests warmly upon arrival, escort to tables, present menus, and take food and beverage orders accurately.
• Ensure full compliance with health and safety regulations, food safety standards, fire safety, and liquor licensing.
• Prepare and serve a wide range of alcoholic and non-alcoholic beverages according to standard recipes and responsible serving practices.
• Maintain cleanliness, hygiene, and presentation of all areas including dining areas, kitchens, restrooms, and external spaces.

• For chef positions, formal culinary training and experience in a professional kitchen preparing food for high-volume service.
• A well-groomed and professional appearance reflecting the high standards expected in a premium hospitality environment.
• For bartender roles, comprehensive knowledge of cocktails, wines, spirits, and the responsible service of alcohol.
• A minimum of two to three years of experience in a similar role within a restaurant, hotel, lodge, or events venue.
• Excellent customer service orientation with ability to handle difficult situations and complaints with diplomacy and professionalism.
• A diploma or degree in hospitality management, culinary arts, or equivalent practical experience in the hospitality industry.
• Strong leadership and people management skills to motivate a diverse team and maintain morale during busy service periods.