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Guest Relations Officer

Recruite Agency
Pietermaritzburg, KwaZulu-Natal
Contract
Posted 24 June 2026
Contract Hospitality & Tourism
Job Description

We currently have an opening for a Guest Relations Officer in Pietermaritzburg, KwaZulu-Natal and want to hear from committed candidates. This is a great fit for a motivated self-starter eager to grow with the business.

It is a busy, practical environment where no two days look quite the same. The culture is down-to-earth, with a real focus on getting things right. Put your name forward today and tell us what you bring.

Responsibilities
  • Manage inventory and stock control for food, beverages, and consumables, conducting regular stock takes and placing orders.
  • Greet guests warmly upon arrival, escort to tables, present menus, and take food and beverage orders accurately.
  • Oversee all daily operations including opening and closing procedures, staff deployment, and ensuring readiness for service.
  • Manage, train, and motivate front-of-house and kitchen staff to deliver consistently excellent service exceeding guest expectations.
  • Prepare budgets, monitor revenue and costs, and implement measures to maximise profitability while maintaining quality.
  • Prepare and serve a wide range of alcoholic and non-alcoholic beverages according to standard recipes and responsible serving practices.
Requirements
  • A minimum of two to three years of experience in a similar role within a restaurant, hotel, lodge, or events venue.
  • For chef positions, formal culinary training and experience in a professional kitchen preparing food for high-volume service.
  • Strong leadership and people management skills to motivate a diverse team and maintain morale during busy service periods.
  • Excellent customer service orientation with ability to handle difficult situations and complaints with diplomacy and professionalism.
  • A well-groomed and professional appearance reflecting the high standards expected in a premium hospitality environment.
  • A diploma or degree in hospitality management, culinary arts, or equivalent practical experience in the hospitality industry.
Qualifications
Wine and Beverage Service Certification
Paid Survey
Job details
Job typeContract
ProvinceKwaZulu-Natal
CityPietermaritzburg
CategoryHospitality & Tourism
Posted24 June 2026
Closing17 July 2026
Recruite Agency
Pietermaritzburg, KwaZulu-Natal
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