Guest Relations Officer

We currently have an opening for a Guest Relations Officer in Pietermaritzburg, KwaZulu-Natal and want to hear from committed candidates. This is a great fit for a motivated self-starter eager to grow with the business.

It is a busy, practical environment where no two days look quite the same. The culture is down-to-earth, with a real focus on getting things right. Put your name forward today and tell us what you bring.

• Manage inventory and stock control for food, beverages, and consumables, conducting regular stock takes and placing orders.
• Greet guests warmly upon arrival, escort to tables, present menus, and take food and beverage orders accurately.
• Oversee all daily operations including opening and closing procedures, staff deployment, and ensuring readiness for service.
• Manage, train, and motivate front-of-house and kitchen staff to deliver consistently excellent service exceeding guest expectations.
• Prepare budgets, monitor revenue and costs, and implement measures to maximise profitability while maintaining quality.
• Prepare and serve a wide range of alcoholic and non-alcoholic beverages according to standard recipes and responsible serving practices.

• A minimum of two to three years of experience in a similar role within a restaurant, hotel, lodge, or events venue.
• For chef positions, formal culinary training and experience in a professional kitchen preparing food for high-volume service.
• Strong leadership and people management skills to motivate a diverse team and maintain morale during busy service periods.
• Excellent customer service orientation with ability to handle difficult situations and complaints with diplomacy and professionalism.
• A well-groomed and professional appearance reflecting the high standards expected in a premium hospitality environment.
• A diploma or degree in hospitality management, culinary arts, or equivalent practical experience in the hospitality industry.