Front of House Manager

We need a reliable Front of House Manager to help drive the next phase of growth at our Somerset West site in Western Cape.

The workplace values doing things properly over cutting corners. Strong performers can expect clear paths to greater responsibility. If you tick the boxes below, we want to hear from you.

The role is guest-facing and includes weekend and holiday work during peak tourism seasons.

• Prepare and cook food to the highest standards of taste, presentation, and safety, ensuring all dishes meet quality benchmarks.
• Manage inventory and stock control for food, beverages, and consumables, conducting regular stock takes and placing orders.
• Maintain cleanliness, hygiene, and presentation of all areas including dining areas, kitchens, restrooms, and external spaces.
• Prepare and serve a wide range of alcoholic and non-alcoholic beverages according to standard recipes and responsible serving practices.
• Ensure full compliance with health and safety regulations, food safety standards, fire safety, and liquor licensing.
• Prepare budgets, monitor revenue and costs, and implement measures to maximise profitability while maintaining quality.

• Excellent customer service orientation with ability to handle difficult situations and complaints with diplomacy and professionalism.
• Knowledge of food safety standards, HACCP principles, and health and safety regulations for the hospitality industry.
• Flexibility to work shifts including evenings, weekends, and public holidays as the hospitality industry demands.
• A diploma or degree in hospitality management, culinary arts, or equivalent practical experience in the hospitality industry.
• Strong leadership and people management skills to motivate a diverse team and maintain morale during busy service periods.
• A well-groomed and professional appearance reflecting the high standards expected in a premium hospitality environment.
• For bartender roles, comprehensive knowledge of cocktails, wines, spirits, and the responsible service of alcohol.