Lodge Manager

The purpose of this Lodge Manager role is to promote and sell additional services and products to enhance the guest experience and prepare detailed travel itineraries.

This is an on-site role in Soweto, Gauteng. You will be given real responsibility and the trust to run with it. You will be encouraged to broaden your expertise and take on new challenges. Respect, reliability, and a positive attitude define the workplace. Put your name forward today and tell us what you bring.

• Prepare detailed travel itineraries, invoices, travel vouchers, and pre-departure information packs for clients.
• Lead guided tours and activities, providing engaging and informative commentary about local history, culture, and natural attractions.
• Handle guest complaints and service recovery professionally, resolving issues promptly to maintain guest satisfaction.
• Advise clients on travel options including destinations, accommodation, transport, and activities based on their preferences and budget.
• Monitor and maintain equipment and vehicles used for tours and activities, ensuring they are clean, serviced, and roadworthy.
• Conduct game drives and nature walks, interpreting wildlife behaviour, ecology, and conservation issues for guests.
• Coordinate event logistics including venue setup, catering, entertainment, and audio-visual requirements to meet client specifications.

• Excellent communication and presentation skills in English; proficiency in additional languages is highly advantageous.
• Proficiency in travel booking systems and Microsoft Office applications for reservations and administrative tasks.
• A valid driver's licence with a professional driving permit is required for most tour guiding positions.
• Outstanding customer service orientation with the ability to create memorable experiences for diverse international guests.
• For tour guide and game ranger roles, a valid FGASA or DEAT-registered guide qualification with first aid certification.
• A diploma or degree in tourism management, hospitality, or a related field from a recognised institution.