Guest Relations Officer

Following continued growth, a well-run tourism operation in Springbok, Northern Cape is creating a new Guest Relations Officer position. You will need a level head, sound judgement, and a strong sense of ownership.

You will be supported to take on more as your confidence grows. You will be given real responsibility and the trust to run with it. If this sounds like the right fit, we would love to hear from you.

A warm, service-oriented manner is essential in this customer-facing environment.

• Oversee all daily operations including opening and closing procedures, staff deployment, and ensuring readiness for service.
• Ensure full compliance with health and safety regulations, food safety standards, fire safety, and liquor licensing.
• Prepare and serve a wide range of alcoholic and non-alcoholic beverages according to standard recipes and responsible serving practices.
• Prepare and cook food to the highest standards of taste, presentation, and safety, ensuring all dishes meet quality benchmarks.
• Manage, train, and motivate front-of-house and kitchen staff to deliver consistently excellent service exceeding guest expectations.
• Handle guest complaints and feedback professionally, taking immediate corrective action and following up for satisfaction.

• Strong leadership and people management skills to motivate a diverse team and maintain morale during busy service periods.
• A minimum of two to three years of experience in a similar role within a restaurant, hotel, lodge, or events venue.
• Excellent customer service orientation with ability to handle difficult situations and complaints with diplomacy and professionalism.
• A well-groomed and professional appearance reflecting the high standards expected in a premium hospitality environment.
• For bartender roles, comprehensive knowledge of cocktails, wines, spirits, and the responsible service of alcohol.
• For chef positions, formal culinary training and experience in a professional kitchen preparing food for high-volume service.
• A diploma or degree in hospitality management, culinary arts, or equivalent practical experience in the hospitality industry.