Front of House Manager

We need a reliable Front of House Manager to help drive the next phase of growth at our Stellenbosch site in Western Cape.

Training is practical and ongoing rather than a once-off exercise. You will report to an approachable manager who values feedback and initiative. Qualified candidates are encouraged to get their applications in early.

• Ensure full compliance with health and safety regulations, food safety standards, fire safety, and liquor licensing.
• Prepare budgets, monitor revenue and costs, and implement measures to maximise profitability while maintaining quality.
• Oversee all daily operations including opening and closing procedures, staff deployment, and ensuring readiness for service.
• Greet guests warmly upon arrival, escort to tables, present menus, and take food and beverage orders accurately.
• Prepare and cook food to the highest standards of taste, presentation, and safety, ensuring all dishes meet quality benchmarks.
• Handle guest complaints and feedback professionally, taking immediate corrective action and following up for satisfaction.
• Manage, train, and motivate front-of-house and kitchen staff to deliver consistently excellent service exceeding guest expectations.

• Excellent customer service orientation with ability to handle difficult situations and complaints with diplomacy and professionalism.
• A diploma or degree in hospitality management, culinary arts, or equivalent practical experience in the hospitality industry.
• A well-groomed and professional appearance reflecting the high standards expected in a premium hospitality environment.
• Strong leadership and people management skills to motivate a diverse team and maintain morale during busy service periods.
• For chef positions, formal culinary training and experience in a professional kitchen preparing food for high-volume service.
• Flexibility to work shifts including evenings, weekends, and public holidays as the hospitality industry demands.