Desktop Support Engineer

We have an exciting opportunity for a Desktop Support Engineer to join a growing team in Bellville, Western Cape.

The culture is down-to-earth, with a real focus on getting things right. The team operates with a hands-on, get-it-done attitude and good camaraderie. Get in touch with your application and start the conversation.

Discretion and confidentiality are essential given the sensitive nature of the work.

• Create and maintain knowledge base articles and user guides to enable self-service and reduce recurring support requests.
• Install, configure, and upgrade operating systems, applications, and drivers on end-user computing devices.
• Set up and deploy new computer equipment including imaging, software installation, and physical deployment to user desks.
• Receive, log, and categorise support requests from end users via phone, email, and the IT service management system.
• Manage user accounts and access permissions in Active Directory, email systems, and other enterprise applications.
• Provide one-on-one and small group training to end users on IT systems, applications, and best practices.
• Escalate complex or unresolved issues to second and third-level support teams with complete diagnostic information.

• A minimum of one to three years of experience in an IT support or helpdesk role in a corporate environment.
• Strong communication and interpersonal skills with the ability to explain technical issues to non-technical users patiently.
• For field support roles, a valid driver's licence and own reliable transport are essential.
• Proficiency in troubleshooting Windows and Microsoft 365 environments including user account and license management.
• Experience with IT service management tools such as ServiceNow, Jira Service Management, or similar ticketing platforms.