Desktop Support Engineer

Join the team at a well-established financial services business in Randburg, Gauteng in the role of Desktop Support Engineer. This role rewards initiative and a genuine pride in a job done well.

A safety-first, quality-driven approach underpins everything the team does. Strong performers can expect clear paths to greater responsibility. Communication is open, and everyone pulls in the same direction. We would love to see your CV if this role speaks to you.

• Install, configure, and upgrade operating systems, applications, and drivers on end-user computing devices.
• Create and maintain knowledge base articles and user guides to enable self-service and reduce recurring support requests.
• Provide one-on-one and small group training to end users on IT systems, applications, and best practices.
• Document all support activities, troubleshooting steps, and resolutions accurately in the ticketing system.
• Troubleshoot basic network connectivity issues including Wi-Fi, VPN, and LAN connectivity problems.

• A diploma or degree in information technology, computer science, or a related field, or equivalent certifications.
• Good understanding of computer hardware components, networking fundamentals, and common enterprise software applications.
• Proficiency in troubleshooting Windows and Microsoft 365 environments including user account and license management.
• For field support roles, a valid driver's licence and own reliable transport are essential.
• Experience with IT service management tools such as ServiceNow, Jira Service Management, or similar ticketing platforms.
• A minimum of one to three years of experience in an IT support or helpdesk role in a corporate environment.