First Line Support

To set up and deploy new computer equipment and troubleshoot basic network connectivity issues, a financial services business in Cape Town, Western Cape is seeking a First Line Support.

Expect a structured environment with clear processes and strong leadership. There is genuine scope to shape the role and make it your own. Collaboration, fairness, and pride in the work define the day-to-day culture. Do not miss this chance — send through your application without delay.

• Receive, log, and categorise support requests from end users via phone, email, and the IT service management system.
• Document all support activities, troubleshooting steps, and resolutions accurately in the ticketing system.
• Manage user accounts and access permissions in Active Directory, email systems, and other enterprise applications.
• Provide one-on-one and small group training to end users on IT systems, applications, and best practices.
• Escalate complex or unresolved issues to second and third-level support teams with complete diagnostic information.

• CompTIA A+ and N+ certifications are strongly preferred, and Microsoft or ITIL certifications are advantageous.
• Experience with IT service management tools such as ServiceNow, Jira Service Management, or similar ticketing platforms.
• A minimum of one to three years of experience in an IT support or helpdesk role in a corporate environment.
• For field support roles, a valid driver's licence and own reliable transport are essential.
• Good understanding of computer hardware components, networking fundamentals, and common enterprise software applications.