Helpdesk Agent

Become part of a respected professional services firm in Centurion, Gauteng as their next Helpdesk Agent. The position suits someone who is confident making decisions and owning the result.

The working environment is collaborative, well-resourced, and focused on results. People here are straightforward, supportive, and proud of what they do. Career progression is actively supported for those who show initiative. If that sounds like you, we would be glad to receive your application.

Discretion and confidentiality are essential given the sensitive nature of the work.

• Create and maintain knowledge base articles and user guides to enable self-service and reduce recurring support requests.
• Troubleshoot basic network connectivity issues including Wi-Fi, VPN, and LAN connectivity problems.
• Manage user accounts and access permissions in Active Directory, email systems, and other enterprise applications.
• Escalate complex or unresolved issues to second and third-level support teams with complete diagnostic information.
• Provide one-on-one and small group training to end users on IT systems, applications, and best practices.
• Set up and deploy new computer equipment including imaging, software installation, and physical deployment to user desks.
• Install, configure, and upgrade operating systems, applications, and drivers on end-user computing devices.

• Strong communication and interpersonal skills with the ability to explain technical issues to non-technical users patiently.
• A diploma or degree in information technology, computer science, or a related field, or equivalent certifications.
• A minimum of one to three years of experience in an IT support or helpdesk role in a corporate environment.
• For field support roles, a valid driver's licence and own reliable transport are essential.
• Experience with IT service management tools such as ServiceNow, Jira Service Management, or similar ticketing platforms.