IT Support Technician

We are seeking a hands-on IT Support Technician to be based at our Centurion operation in Gauteng.

Do well here and the door to greater responsibility opens quickly. You will join a close-knit team that values reliability and mutual respect. Ready to apply? Send through your CV and a short introduction.

The role carries deadline-driven reporting cycles, particularly around month-end and year-end.

Software Development & Architecture

• Collaborate with business analysts and stakeholders to translate functional requirements into detailed technical specifications, system architecture designs, logical data models, and comprehensive API contracts before commencing each development sprint.
• Design, develop, and maintain scalable software applications using modern programming languages and frameworks, writing clean, well-documented, and testable code that adheres to established coding standards, design patterns, and SOLID principles.
• Participate actively in code reviews by examining peers' pull requests for logic errors, security vulnerabilities, performance bottlenecks, and adherence to coding standards, providing constructive feedback and suggesting alternative approaches where appropriate.

Collaboration & Agile Delivery

• Document technical architectures, system configurations, operational runbooks, and troubleshooting guides in the team knowledge base, and mentor junior developers through pair programming sessions and lunch-and-learn knowledge-sharing presentations.
• Maintain and enhance CI/CD pipelines to automate building, testing, security scanning, and deployment of application releases across development, staging, and production environments using tools such as Azure DevOps, Jenkins, or GitHub Actions.
• Actively participate in all agile ceremonies including daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives, contributing ideas and feedback to drive continuous improvement of team velocity and delivery predictability.
• Work closely with product owners, UX designers, and quality assurance engineers throughout the development lifecycle to ensure features meet acceptance criteria, user experience standards, and non-functional performance and security requirements.

System Maintenance & Support

• Implement and maintain comprehensive data backup and disaster recovery solutions by scheduling regular full and incremental backups, testing restore procedures quarterly, and documenting recovery runbooks with step-by-step instructions for all mission-critical systems.
• Administer and maintain server infrastructure across Windows and Linux environments including operating system installation, routine patch management, performance monitoring, and proactive capacity planning to ensure high availability of critical business systems.

• Strong communication skills to explain technical concepts to non-technical users and stakeholders clearly and patiently.
• Strong understanding of IT service management frameworks such as ITIL and experience with helpdesk and ticketing systems.
• A minimum of three to five years of hands-on experience in the relevant IT discipline with proven successful project delivery.
• For cloud and DevOps roles, hands-on experience with AWS or Azure and proficiency in infrastructure as code tools such as Terraform.
• Knowledge of cybersecurity principles and best practices, with certifications such as CompTIA Security+ or CISSP being advantageous.
• A bachelor's degree or diploma in computer science, information technology, software engineering, or a related field.